Return Policy
Returns Policy
Last updated: [Insert Date]
At [Your Company Name], we want you to be fully satisfied with your purchase. If you're not happy with your order, you may return most items within 14 days of receiving them, in line with EU consumer protection regulations.
1. Right of Withdrawal (EU Customers)
If you are a consumer located within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order — without giving any reason.
To exercise this right, please notify us in writing at:
📧 [insert email]
📬 [Your Company Name + Address]
Once you notify us, you have another 14 days to return the item(s) to us.
2. Return Conditions
Returned products must meet the following criteria:
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Unused and in original condition
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In original packaging, with all accessories and manuals
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Free from signs of installation, wear, or tampering
We reserve the right to deduct from your refund any loss in value resulting from improper handling of the goods.
3. Items Not Eligible for Return
The following items cannot be returned unless faulty or damaged:
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Nutrients, soils, or liquids that have been opened
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Custom or made-to-order items
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Products with hygiene seals that have been broken
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Items marked “non-returnable” on the product page
4. Return Shipping
Unless the item is faulty or incorrectly delivered, return shipping costs are the responsibility of the customer. We recommend using a tracked service.
Return address:
[Insert return address or note if provided upon request]
5. Refunds
Once we receive and inspect your returned item(s), we will process a refund to your original payment method within 14 days. You will be notified by email once the refund is issued.
6. Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We may request photos and will arrange a replacement, repair, or refund at no additional cost to you.
7. Need Help?
Our customer service team is here to assist with any return or refund questions:
📧 [insert email]
📞 [insert phone, if applicable]
Knowledge Bank
